No. All Flow State products are custom‑made per order, and production begins shortly after your purchase. Because of this, orders cannot be cancelled once placed.
Production time varies depending on workload, materials, and the product you ordered. Estimated build times are listed on each product page. Once your item is completed, it ships immediately.
Orders ship using the carrier and service level selected at checkout. You’ll receive a tracking number as soon as your order leaves our facility.
Yes. A tracking link will be emailed to you once your order ships. Please allow up to 24 hours for tracking updates to appear.
If your order arrives damaged, contact us within 7 days of delivery. We’ll help file a claim with the carrier and determine the next steps.
If tracking shows no movement or the carrier marks your package as lost, reach out to us. We’ll work with the carrier to resolve the issue.
Yes — but only under specific conditions. Because our products are custom‑made, returns require an RMA number and must meet all eligibility requirements.
An RMA (Return Merchandise Authorization) number is required for any return. Returns sent without an RMA number will not be accepted.
Contact our support team with your order number and reason for return. If eligible, we’ll issue an RMA number and return instructions.
The customer is responsible for all return shipping costs. We strongly recommend using a trackable and insured shipping method.
Exchanges follow the same process as returns. You must request an RMA, return the item in original condition, and place a new order.
Once your return is received and inspected, approved refunds are issued to your original payment method. Refunds are typically processed within 5–7 business days.