All Flow State products are custom‑built to order. Production begins immediately after your purchase is completed. Because each item is made specifically for you, processing times may vary depending on current workload and material availability. Typical production time is listed on each product page.
Once your order is completed, it will ship using the carrier and service level selected at checkout. Delivery estimates are provided by the carrier and may vary due to weather, regional delays, or other factors outside our control.
You will receive a shipping confirmation email with a tracking number as soon as your order leaves our facility. Please allow up to 24 hours for tracking data to update.
If your shipment arrives damaged or appears lost in transit, please contact us immediately. We will work directly with the carrier to resolve the issue. Claims must be submitted within 7 days of delivery.
All FlowState products are custom‑made per order. Because of this, orders cannot be cancelled once production has begun, and returns are only accepted under specific conditions.
To initiate a return, you must request a Return Merchandise Authorization (RMA) number. Returns sent without an RMA number will not be accepted.
All return shipping costs are the responsibility of the customer. We recommend using a trackable and insured shipping method, as we cannot be responsible for lost or damaged return shipments.
Returned items must arrive in original packaging, original condition, and free of damage, wear, or modification. Items that arrive damaged, used, or missing components may be rejected or subject to a restocking fee.
Once your return is received and inspected, we will notify you of approval or rejection. Approved returns will be refunded to the original payment method, minus any applicable fees (such as shipping or restocking fees). Refunds are typically processed within 5–7 business days.
Because all Flow State products are custom‑made, orders cannot be cancelled once production has started. If you need to request a cancellation, contact us immediately. If production has not yet begun, we may be able to cancel the order at our discretion.
Exchanges are handled as a return and new purchase. An RMA is required, and the item must meet all return eligibility requirements.